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Privacy Policy

wagaya wagaya Japan, Inc. (hereinafter referred to as “the Company”) recognizes that protecting and properly managing the personal information of customers and job seekers is a vital responsibility in operating our real estate portal site, conducting general real estate business (rental and sales brokerage, property management), and providing job placement services. Accordingly, we have established the following privacy policy in compliance with the Act on the Protection of Personal Information and the General Data Protection Regulation (GDPR) of the European Union.

Privacy Policy

Definition of Personal Information

In this privacy policy, “personal information” refers to information about a living individual that can identify the individual, such as name, address, telephone number, email address, passport number, residence status, place of employment, property preferences, or any other information that can identify a specific individual.

Acquisition of Personal Information

The Company acquires personal information as necessary through the following means:

Completion of application or contract forms during property viewings or real estate transactions
Submission of job registration forms, resumes, or work history documents
Inquiries made via contact forms, phone, or email
Linked with and acquisition from external media or portal sites
Use of cookies and access logs on our website

Purposes of Use

The personal information obtained will be used for the following purposes:

For Real Estate Business:

Execution of contracts and related services for real estate sales, brokerage, leasing, and management
Contract management and rent transfers related to property owners
Providing information and marketing to potential real estate investors or buyers
After-sales services and handling of issues post-contract

For Job Placement Services:

Providing job information and matching services to job seekers
Recommending personnel and communicating with employers
Supporting visa acquisition and renewal processes
Managing and following up on employment conditions and job status

For Operating the Portal Site:

Providing member registration, login, and My Page features
Sending newsletters and notifications
Improving services through access and behavior analysis

For Other Purposes:

Handling applications, contracts, and providing services related to products from the Company or its partners (including guarantees, insurance, trusts, loans, licensing, registration, web and IT services)
Sales and marketing activities through mail, phone, email, or SNS for the provision of products, information, and services, and conducting customer analysis and product development research
Analyzing browsing history to provide tailored ads and services based on user behavior, interests, or preferences
Identifying and denying users who violate our terms of service or use our services for illegal or improper purposes
Contacting individuals in case of emergencies such as natural disasters
Providing communications and information during recruitment processes
Enhancing service quality through communication with customers

Provision of Personal Information to Third Parties

The Company will not provide personal information to third parties without prior consent, except in the following cases:

With the individual's prior consent
When required by law
When refusal would violate other laws
When necessary to protect a person's life, body, or property and obtaining consent is difficult
When necessary for public health or children's healthy development and obtaining consent is difficult
When cooperating with national or local government work as prescribed by law, and obtaining consent could interfere with such work
When it may significantly hinder the Company’s operations
To property management companies handling real estate brokerage or management for the individual
To judicial scriveners or land surveyors for registrations
To financial institutions related to loans, etc.
To credit information agencies
To the owners of the individual’s building or plot
To insurance or guarantee companies required at the time of contract
To contractors, utility companies, moving companies, or other service providers for building management
When necessary for contracts, applications, or other justifiable reasons
When personal information must be transferred due to mergers or other business succession
To subcontractors (property management companies, brokers, system operators, job placement partners, etc.)
To business partners (property owners, corporations, local governments) when necessary for contract fulfillment
To our group companies

Outsourcing the Handling of Personal Information

We may outsource all or part of the handling of personal information. In such cases, we will thoroughly assess the subcontractor's qualifications, enter into confidentiality agreements, and supervise the contractor appropriately.

Security Measures

We take safety measures to manage personal information and prevent risks such as unauthorized access, loss, destruction, alteration, or leaks.

Personnel security measures: Employees sign confidentiality agreements and receive regular training
Physical security measures: Access control to areas handling personal data and prevention of theft of devices or media
Technical security measures: Systems to prevent unauthorized access and monitor internal devices
Information security policies: Implementation of basic information security policies and management practices
Disclosure: Our privacy policy is published on our website

Use of Cookies and Similar Technologies

We may use cookies and similar technologies on our website to enhance convenience and analyze access. Users may disable cookies via their browser settings, but some functions may become unavailable.

Correction and Deletion of Personal Information

If a user requests correction or deletion of their personal information and the Company deems it necessary, we will promptly take action and notify the user.

Suspension of Use, etc., of Personal Information

If a user requests suspension or deletion of personal information due to the following reasons, we will promptly investigate and respond accordingly, in compliance with laws and regulations. If the suspension requires significant cost or is otherwise difficult, alternative measures will be taken to protect the individual’s rights and interests.

The data is used beyond the intended purpose
The data was acquired through illegal means
The data may be used to promote or induce illegal or improper acts
The Company no longer needs the data
Leaks, loss, or damage (hereafter “leaks, etc.”) of sensitive personal data has occurred or is suspected
Leaks, etc. could result in financial damage due to misuse
Leaks, etc. may have been due to malicious intent
Leaks, etc. affect more than 1,000 individuals
The data processing may harm the individual’s rights or legitimate interests

Right to Request Disclosure of Personal Information

When a user requests disclosure of their personal information, we will respond without delay. However, full or partial disclosure may be denied if:

It could harm the rights or interests of the individual or third parties
It could significantly hinder the Company’s operations
It violates other laws or regulations

Procedures for Disclosure, Correction, etc.

When individuals or their representatives request notification of purpose, disclosure, correction, addition, deletion, suspension, erasure, or cessation of third-party sharing of personal data, the following procedures apply:

Submission

Submit the required documents via email or postal mail (preferably recorded delivery or registered mail) with "Request for Personal Information Disclosure Enclosed" written in red on the envelope.

Required Forms

Fill out all designated fields on the "Request for Personal Information Disclosure" form.

Identity Verification

We may verify identity by phone. If not possible, you may need to submit a copy of ID (e.g., driver's license, residence certificate, health insurance card, etc.).

Requests by Representatives

If a representative is acting on behalf of the individual, submit the following:

A copy of the representative’s ID (with sensitive information such as nationality redacted)
A letter of attorney stamped with the individual’s registered seal, and a seal registration certificate
(If the representative is a legal guardian, documents proving the relationship can be used instead)

Response Method

We will respond using the same method as the request (email, fax, mail).

Overseas Transfers

In connection with our foreign job placement services, we may transfer personal information overseas. In such cases, we will confirm the data protection systems in the destination country and take appropriate measures.

Revisions to the Privacy Policy

We will periodically review and strive to improve this Privacy Policy. Except where otherwise specified by law, we reserve the right to revise this Policy. Changes will take effect when notified via our website or other designated method.

Contact Information

For inquiries regarding this Privacy Policy or the handling of personal information, please contact us at:

TEL: 089-909-9909
Email：info@wagaya-japan.co.jp
Business Hours：Weekdays 10:00〜17:00（Excluding weekends and public holidays）

wagaya Japan, Inc.
CEO: Haruki Noma
Address：790-0012 Ehime, Matsuyama, Minatomachi 1-2